But is it too much to ask that Muni explain the outage to riders by posting a message on NextBus signs? Apparently, yes; it is. So yesterday evening, we watched as perplexed bus riders stood at shelters and stared at the bus signs, waiting for them to reveal their secrets; but none were forthcoming. A simple "call 311 for arrival times" would have been enough.

So why didn't Muni communicate this information to riders? We don't know. Surely it is not due to incompetence, poor internal communication, or low standards for customer service. Because Muni does not suffer from any of those problems.

Footnote: As of this writing, the SFist server has not switched over to the correct time. OH THAT'S RICH.