SF News SF Opens New ‘State-of-the-Art’ 911 Call Center, System Promptly Melts Down the Next Day San Francisco opened a brand new high-tech 911 call center on Wednesday. But early Thursday morning, the city’s 911 system crashed, and dispatchers were handling calls with pen and paper.
SF News Oakland’s 911 System Fails After Thursday Afternoon Technical Glitch What started as a PG&E outage turned into a hobbled 911 system for the city of Oakland, and the city’s 911 call center had trouble routing calls throughout Thursday afternoon and evening.
SF News Oakland Pivots Certain 911 Calls to Mental Health Crews, Helping Better Address Non-Violent Emergencies Launched this month, Oakland's MACRO program has responded to specific 911 calls related to non-violent emergencies — like mental health issues, wellness checks, and panhandling — helping to de-escalate particular crises without the need for police.
SF News San Francisco Is Overwhelmed by 911 Calls; Hundreds of City Workers Out Due to COVID-19 Reasons Mayor Breed shared on Twitter Friday that hundreds of City workers were either sick with COVID-19 or are isolating from a potential exposure—a tweet followed a day later by the SF Department of Emergency Management urging residents to only call 911 "for life-threatening medical emergencies.”
SF News Richmond HS Gang Rape 911 Tape Released Yesterday, Richmond police released a recording of the 911 call made on October 24 by 16-year-old Margarita Vargas, who reported the now infamous Richmond High School gang rape. In the call, Vargas --
