Apparently 511 just installed new arrival-time screens at a kiosk somewhere around Embarcadero, but we're skeptical. (Surprise!) Muni has scrolling LEDs in all the subway stations, but most of the time they're just reminding you about Proof of Purchase. And BART has the same problem: info screens so cluttered with reminders about tickets and pickpockets that they almost never show arrival estimates, or even the current time. more ›

Since its launch in April, 311 helps SF residents bypass "over 2,300 telephone numbers that existed previously to access city services...[and] reduces calls to the City’s 911 center, where over 50% of calls received are for non-emergency services." (Really? Like, "Hi, I just called to chat, is all" or "I just saw Loni Anderson over on Chestnut!" kind of calls? Because that would be awesome.) more ›