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Results tagged “customerservice”
Red Devil Lounge, the iPhone of Nightclubs

Red Devil Lounge, the iPhone of Nightclubs

Red Devil Lounge owner Jay Siegan sent us this shot of the marquee outside his Polk Street nightclub. Well played, sir. more ›

Muni Citations: Now Slightly Less Awful

Muni Citations: Now Slightly Less Awful

Attention criminals: as of this week, your swashbuckling days of villainy and misbegotten Muni rides have become easy and breezy. Muni has "decriminalized" citations, which means that you won't have to go to court to deal with them. Now, you can contest or pay them through the Customer Service Center at 11 South Van Ness, just like parking tickets. You can also deal with citations via phone, or mail; and allegedly you can pay them via Internet, although we searched the CityServices site and couldn't find it, nor could we find any mention of it on Muni's site. The program starts Feb 4, so the links might just not be up yet. more ›

Muni to San Francisco: Enjoy your Pneumonia!

Muni to San Francisco: Enjoy your Pneumonia!

It's a freaking typhoon out there, and Muni wants you to wait 30 minutes for a bus. And then when it comes, it comes in threes! Just like celebrity deaths! more ›

Ask a Muni Security Guy

Ask a Muni Security Guy

Remember that story our Muni Security Guy told us about that fracas between some security dudes and a bus driver? Well, you got comments and we got responses and we also got further updates which we'll post later. And remember, if you have any further questions you'd like to ask either our Security Guy or Bus driver, just drop us a line at jon@sfist.com more ›

SFist Tonight

SFist Tonight

Sorry for the delay in getting SFist Tonight out. This afternoon was steeped in several fun-filled return trips to CompUSA, dealing with customer service. So much fun was had, folks, that we felt like putting our face through a window several times. more ›

Ask a Muni Security Guy

Ask a Muni Security Guy

As always, our Security Guy responds to last week's questions to give everyone the low down on the security haps. Since there were so many questions last week, we'll give the first half today and the second half tomorrow more ›

NextBus TextMarks are at Your Service

NextBus TextMarks are at Your Service

We have good news, and good news, and we also have more good news: you SFist readers have generated more TextMarks. So there are now additional Muni stops at which you can get arrival predictions via text-message, yay! If you'd like to generate a prediction keyword for your favorite bus stop, check out our instructions here. The full list appears after the jump, and we invite all readers to participate in the success of this fun experiment, since Muni's never going to get around to it themselves. And even if you find commuting to be boring as shit, we still love you. more ›

Let's Ride Muni to the Lazyweb

Let's Ride Muni to the Lazyweb

For the last few days, we've been having a productive email-chat with friend-of-SFist Blarfiejandro, and we just wanted to run a few ideas past you, the clever SFist reader. Whaddya think about this: more ›

Leaked Muni Memo: "we need to take steps to ensure that unacceptable conduct does not continue"

Leaked Muni Memo: "we need to take steps to ensure that unacceptable conduct does not continue"

There's probably no shortage of folks who'll claim that this is yet another polite platitude. But check out this leaked Muni memo from Nat Ford: "we need to take steps to ensure that unacceptable conduct does not continue and that people are accountable for their actions and understand the consequences." Okay, okay, it's a memo, not some kind of shift in the Muni zeitgeist. And yet ... more ›

March Muni Payout: $57,762.63

March Muni Payout: $57,762.63

At next TuesdayFriday's MTA meeting (March 20, 2pm, Room 400, City Hall), they'll be moving to pay off five claims. Most are unlitigated, so we can't look up the details; the other two are vehicle-property-damage cases that are pretty standard-issue, at least for Muni. One, Evelyn Bravos versus SF, involves a $3,000 fender-bender in the Richmond; the other, San Francisco Food Bank versus SF, involves a bus crash that did about $18,000 in damage. more ›

Ask a MUNI Driver

Ask a MUNI Driver

Question: A similiar question to fare evaders-- what are you told to do about crazy/angry people and what is the reality? more ›

We Read The Weeklies

We Read The Weeklies

Let's hear it for SFist Sarah L and her awesome weeklies wrapup from last week! Whoooo! And an extra-special thanks for compiling not only a weekly of the week but the weekly of the year as well. more ›

Strawberries (Maybe A Little Too) Wild

Strawberries (Maybe A Little Too) Wild

Yikes -- that's not the kind of boost we wanted in our Jamba Juice! Our local healthy smoothie company recently discovered that one of its supplier's strawberries were possibly contaminated with the listeria bacteria. more ›

Your Commute: Cars

Your Commute: Cars

There was a huge accident on eastbound I-80 today, near Pinole -- a five-car pileup. It originally started when a Civic spun out in the fast lane and was hit by a Camry. As the tow trucks came on the scene and were trying to get things under control when a Dodge truck rammed into one of the tow trucks and went airborne, falling back onto the highway where it was struck by a van. The Dodge driver is dead, traffic was backed up for 10 miles, and then in the chaos, the Civic drove off, which now makes its driver liable for fleeing the scene of an accident. more ›

3rd i South Asian Film Festival:  Sorry We Missed It!

3rd i South Asian Film Festival: Sorry We Missed It!

We are so sorry that the collective we of SFist missed this year's South Asian Film Festival by Third i -- due to an unfortunate confluence of reviewers being out of town, a baby shower, and people getting sick, none of us got a chance to see: a documentary about an Indian customer service call center, a movie about Asian Dub Foundation, a Bollywood feature, and the classic curry western Sholay. We're totally kicking ourselves (though we hope our reviewers get well soon!) more ›

Interview: Craig Newmark

Interview: Craig Newmark

SFist interviews Craig Newmark founder of craigslist more ›

Get Ur Geek On

Get Ur Geek On

With SFist Rita's report yesterday about Apple settling with Creative, Apple fanboys can console themselves with the news that Microsoft is also getting dinged for even more money in a patent infringment suit. Meanwhile, retail workers who downloaded the development version of Apple's new OS, Leopard, are getting canned left and right (scroll down). But BusinessWeek thinks good iPod news is on the way, while Wired News explores the back alleys of Chennai in search of smuggled iPods and Powerbooks. more ›

Thou Dost Protest Too Much

Thou Dost Protest Too Much

It's been awhile since we heard from Supervisor Gerardo Sandoval. Maybe he's decided to keep a low profile after his big Hannity & Colmes flame out? Well, who knows. Anyways, he's back and in rare form, having proposed legislation to the Board of Supervisors that in an effort to save American values that are currently threatened by an influx of Spanish speakers, we need to make English the official language of SF. And not just any ole English, Shakespearean English at that. more ›

Your Commute:  AC Transit No. 1

Your Commute: AC Transit No. 1

ac_transitbus_lg.jpgWell, now we feel guilty for taking BART to get to Oakland: the good drivers of the AC Transit won first place at the American Public Transportation Association "Bus Roadeo" event. AC Transit has won the roadeo six times in the last nine years. The event, considered the Super Bowl for bus drivers, tests customer service, auto mechanics, and driving skill (here's the handbook if you're interested; in .pdf) -- so drivers were tested on tight turns, narrow lanes, backing up and driving to the left, and professional appearance, while mechanics were given a variety of broken-down buses and busted diesel engines to inspect and fix. Meanwhile, customer service reps were given a variety of "scenarios" and evaluated for their creativity in handling them. This would be so excellent to watch on ESPN 2. more ›

Dear Mr Ford: Good (Kind Of) And Bad

Dear Mr Ford: Good (Kind Of) And Bad

Wait 15 minutes, then drink two beers at once -- and join us for another installment of Dear Mr Ford, the column where we come to praise and bemoan Muni. Send said praise and moaning here! more ›

SFist Tech Labs: Deconstructing a Burgeoning Internet Phenomenon

SFist Tech Labs: Deconstructing a Burgeoning Internet Phenomenon

Apple once again shows how it "thinks different" by firing one of its customer service representatives for doing just that! An employee was fired by his humorless VP just for doing a hilarious stand-up routine at an Apple-sponsored talent show, where he was by far the best performer! more ›

SFist Tech Labs: Cat Piss & The Man

SFist Tech Labs: Cat Piss & The Man

If there's one thing we love more than passing along days-old links to non-stories, it's laughing and pointing at people on the internets getting all riled up at perceived assaults on their freedom of expression. more ›

SFist Answers (Or Do We?)

SFist Answers (Or Do We?)

We try our best here at SFist Answers, but we have two very real limitations: more ›

SFist Answers Pities The Fool

SFist Answers Pities The Fool

THIS WEEK: Fools, border crossings, weed vs. your heart, bikes on BART, and an easy way for SFist Answers to make millions. more ›

Bay Blogger Thursday

Bay Blogger Thursday

Everybody and their mother seems to want to know what blogging can do for their business, especially for marketing, public relations and customer service. Conferences are organized around the concept, consultants hired, poor shmucks given the task of maintaining a blog for work, at work and for no extra pay. Folks still don't really know what works, whether or not it's worth the investment or how to do it in a way that draws customers in instead of alienating them. more ›

Taking One for the Team

Taking One for the Team

SFist Ted, Weatherman, set a new standard for self-sacrifice that is going to be hard to top yesterday. On a cool evening at Jackson Park, SFist and friends took on Wired Magazine in a friendly game of softball. In the bottom of the first inning, on a short pop-up to center field, Ted came charging in and tried to make a diving catch. The ball dropped, but the inning ended when the runner was tagged heading into second. more ›

Will Blog For Food

The right person deeply understands customer service as well or better than they understand how to attract attention to themselves. They can deal with newbie questions, delicate community issues, start-up conditions, and minor, local-celebrity status. And, they will still think this still sounds fun. more ›

SFist Watches: Movies This Weekend

It's another weekend of studios unloading the total garbage they've had junking up their offices. more ›

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