Results tagged “311”

The Ballard just posted this message, "@biz and @gavinnewsom just announced that you can report potholes in SF by tweeting @sf311." The seem to be having some sort of live press conference about Twitter and 311 coming together. That is to say, 311 has a Twitter account. Yay, the future!

Well, this is some surprising news. Word has it that whenever you make a Muni-related call to SF service number 311, that call costs Muni around two dollars. No, seriously. During today's Dufty-driven Muni accounting meeting, according to reports," the D8 Supe confirmed with Tom Nolan (MTA board vice-chair) that each "Municentric" call to 311 costs $1.96. That is to say, the $1.96 per call has added up to a whopping bill to MTA of $6.2 million. The 311 operators you call to simply "check nextmuni for you" cost Muni several million dollars. Jesus. 311, for those of you who don't know, is Mayor Gavin Newsom's project that "connects residents, businesses, and visitors to Customer Service Representatives ready to help with general government information and services."

Since its launch in April, 311 helps SF residents bypass "over 2,300 telephone numbers that existed previously to access city services...[and] reduces calls to the City’s 911 center, where over 50% of calls received are for non-emergency services." (Really? Like, "Hi, I just called to chat, is all" or "I just saw Loni Anderson over on Chestnut!" kind of calls? Because that would be awesome.)