Dear Mr. Ford

Remember when SFist Matt emailed Muni about the 21's schedule? Well, he followed up again, and here's what he learned:

I called the hotline to find out what was up with the report that I filed with Muni Passenger Services. They told me that the matter was being investigated, and that no matter what they determined, they would refuse to make the results available to me. The only way for me to find out whether or not the problem has been resolved is to continue trying to catch the bus -- if it starts running on time, it's been resolved; if not, it hasn't. Brilliant! I also asked if there were any plans to start indicating when the last bus runs on the Muni website. I was told that no, posting bus schedules is the job of Transit511, and Muni has no plans to put their own bus schedules on their own website.

Mr. Ford, if you're out there, how is refusing to let riders know if their issue has been resolved good customer relations? Contrast this with Muni's mission statement

Working together effectively, we serve our community. We provide safe, reliable, clean, accessible, and convenient transportation to any destination in the City. We are dedicated to creating the most satisfying experience possible for our employees and our riders.

Iit's clear that Matt's experiences are not even remotely satisfying. Mr Ford, why won't you help him?

Have Muni story to share? Send us the good, the bad, and the ugly -- if we publish it (we reserve the right to edit for length, clarity, and copy), we'll send you one of those hotly-coveted SFist buttons

Image from Trolleybuses Galore!